Contact c-ai.chat at [email protected] for editorial corrections, press, media, advertising, or sponsorship; contact Anthropic for Claude account, billing, API key, refund, and product support.
c-ai.chat is an independent guide to Claude AI. Anthropic makes Claude, and claude.ai is the official product. We can explain Claude, but we cannot access your account.
- Editorial email: [email protected]
- Claude support: Use Anthropic for account, billing, API key, refund, and product issues.
- Corrections: Send the page URL, the exact claim, and the strongest source you have.
- For Claude product questions
- Editorial corrections
- Press & media
- Advertising & sponsorship
- What we can’t help with
- FAQ
- Sources
For Claude product questions
Anthropic manages Claude accounts, subscriptions, billing, refunds, API keys, product availability, and support requests. c-ai.chat does not.
If your question requires private account access, start with Anthropic. This includes logins, plan limits, receipts, Console access, outages, privacy controls, and escalation.
Account or billing help
Use Anthropic Support for logins, invoices, refunds, plan access, and payment methods.
Outage or degraded access
Check Claude status for service availability and incident notices.
API or Console access
Use Anthropic Console for API keys, organisation access, and developer setup.
c-ai.chat correction
Email [email protected] when a claim on this site is wrong, unclear, or stale.
| Question type | Best route | Reason |
|---|---|---|
| Claude login, subscription, billing, or refund | Anthropic Support | Anthropic holds the account and payment records. |
| Claude service outage or degraded access | Claude status | Status information comes from the service operator. |
| API key, Console, rate limit, or developer setup | Anthropic Console | API credentials and organisation access are controlled by Anthropic. |
| Incorrect claim on c-ai.chat | [email protected] | We own our editorial pages and can correct them. |
Editorial corrections
Email [email protected]. Include the page URL, the section heading, the exact sentence or table cell, what seems wrong, and a source.
We re-check factual claims before editing. When a correction changes a page’s meaning, we add a visible note instead of burying the change. Useful correction notes often involve public details in our Claude pricing guide, Claude models overview, and Claude API docs guide.
Correction email format
Subject: Correction request — [page URL]
- Claim: Paste the exact sentence or table cell.
- Issue: Explain what seems wrong or unclear.
- Source: Add the strongest public source you have.
Press & media
Send press and media requests to [email protected]. Include who you represent, your timing, the topic, and what you need. We can explain our coverage and editorial method. We do not speak for Anthropic or speculate about Anthropic’s private plans.
Advertising & sponsorship
Commercial enquiries can go to [email protected]. Advertising and sponsorship do not influence editorial decisions, rankings, model recommendations, corrections, or article scope. Paid placements must be labelled, kept separate from editorial, and relevant to Claude users. See our about page for ownership and editorial disclosure notes.
What we can’t help with
c-ai.chat cannot handle requests that need access to Anthropic systems, customer accounts, payment records, or private conversations.
We can help with
- Editorial corrections to c-ai.chat pages.
- Public Claude explainers, comparisons, and documentation notes.
- General learning questions covered in our Claude FAQ.
Anthropic must handle
- Account login, password, SSO, locked account, or workspace access issues.
- Subscription charges, invoices, payment methods, plan access, or refunds.
- API key creation, Console access, organisation permissions, rate limits, or disabled credentials.
- Unexpected refusals, tool-use failures, missing context, output regressions, or suspected product bugs.
For account-specific requests, use Anthropic Support. For outages or degraded service, check Claude status.
FAQ
Can c-ai.chat recover my Claude password?
No. Password recovery, email changes, SSO problems, and locked accounts must go through Anthropic Support. We cannot verify identity or change account settings.
Can you cancel my Claude subscription or refund a charge?
No. Anthropic controls Claude subscriptions, invoices, payments, and refunds. Contact Anthropic Support for billing requests.
Can you explain why Claude gave a specific response?
We can explain public Claude concepts and common model behaviour. We cannot inspect your private conversation, diagnose an Anthropic service incident, or change how Claude behaves in your account.
Where should I send a correction to a c-ai.chat article?
Email [email protected] with the URL, exact claim, and a source. We re-check factual claims before editing a page.
Can c-ai.chat answer API support questions?
We can explain public API concepts and documentation. API keys, Console access, account limits, billing, and organisation permissions belong with Anthropic through platform.claude.com or Anthropic Support.
Are you affiliated with Anthropic?
No. c-ai.chat is independent. Anthropic makes Claude, and claude.ai is the official product. We publish third-party guides, comparisons, explainers, and corrections.
Do you accept sponsored posts?
We consider relevant sponsorships, but paid material must be disclosed and separated from editorial. Sponsorship does not change our factual standards or correction process.
Independent guide. Not affiliated with Anthropic. For the official Claude product, visit claude.ai.
Last updated: 2026-05-12